Our offices remain closed while we continue to work from home
In line with the guidelines and regulations issued under the lockdown we are continuing to work from home and helping to flatten the curve. Our staff will be able to go through to the offices under extreme circumstances. We will continue to monitor the situation in order to protect our employees and our clients. We thank you for your understanding and reassure you of our commitment to providing you with an efficient service at all times.
We are here for you. Please engage with us using the following electronic platforms:
Medical service providers submission of invoices : https://ims.fem.co.za
Policyholder submission of return of earnings : https://roe.fem.co.za
Policyholder submission of claims : FEMfirstname.lastname@example.org
Johannesburg : (011) 359 4300
Cape Town : (021) 443 2200
Durban : (031) 277 0660
Emergencies : (011) 359 4333
For any other info. log on to : www.fema.co.za
NHBRC TO REOPEN ITS CUSTOMER CARE OFFICES TO THE PUBLIC ON MONDAY, 8TH JUNE 2020
The National Home Builders Registration Council will resume offering its full onsite service operations by reopening its customer walk-in centres at its main Provincial Offices as of Monday, 8 June 2020 in line with the Level 3 Lockdown Regulations.
Offices that will be reopened include Sunninghill, Pretoria, Cape Town, George, Durban, Polokwane, Port Elizabeth, East London, Rustenburg, Bloemfontein, Kimberley and Mbombela. Our satellite offices in Tzaneen, Witbank, Bethlehem, Thulamela, Mafikeng, Klerksdorp and Newcastle will be phased in gradually over the next few days.
“This is to ensure that we safeguard the health and safety of both our employees and customers by ensuring that the offices are fully compliant and suitable in line with the relevant health regulations. Work is currently underway to deep clean and disinfect all offices nationally and distribute all the necessary Personal Protection Equipment (PPEs) as well as deploying the necessary screening protocols and equipment” said Acting Chief Executive, Otsile Maseng.
In keeping with the pronounced Social Distancing mitigatory steps against this pandemic and limiting overexposure, Developers, contractors, home builders and housing consumers, who need to interact with NHBRC are urged to only visit our offices when it is absolutely necessary. e.g. for collection of certificates (i.e. registration and enrolment) and to complete technical assessments.
We further encourage those who need to submit necessary additional supporting documents to do so from the safety of their homes or offices via our online emailing channel and the list per province is;
- Gauteng: GPemail@example.com
- Western Cape: WCfirstname.lastname@example.org
- Eastern Cape: ECemail@example.com
- Free State: FSfirstname.lastname@example.org
- North West NWemail@example.com
- Limpopo: LPfirstname.lastname@example.org
- Mpumalanga: MPemail@example.com
- KwaZulu-Natal: KZNfirstname.lastname@example.org
- Northern Cape NCemail@example.com
Each of our offices has a Covid-19 Task Team to ensure the continued safety of our employees and customers and all visiting our offices are requested to cooperate with the measures put in place.
As an agency of the Department of Human Settlements, we support all the national Covid-19 interventions aimed at providing citizens with dignified accommodation and access to clean water, thus contributing to reducing the risks of infection associated with overcrowding.